Refund policy

Last updated: September 12, 2026

Return window

You may return eligible items within 30 days of delivery.

Eligibility

Items must be unused, in original condition, with tags and original packaging. The following are not eligible for return: gift cards.

How to start a return

Email support@joyfyf.com with your order number and the item(s) you wish to return.
We will reply within 2 business days with return instructions. We cover return shipping: a prepaid return label is included with the instructions.
Ship the item back using the instructions provided.

Refunds

Once we receive your return, we will inspect it and issue your refund to the original payment method within 3 business days of receipt, excluding the time your bank or card issuer needs to post the credit. We will email you when the refund has been issued.

Exchanges

To exchange for a different size or color, start a return as above and place a new order, or request an exchange in your email and we will confirm availability.

Damaged, defective or incorrect items

Contact us within 7 days of delivery at support@joyfyf.com with photos. We will provide a replacement or full refund, including any shipping paid, at no cost to you.

Warranty

We do not offer a manufacturer warranty beyond the return window described above. Defective items are covered under "Damaged, defective or incorrect items".

Late or missing refunds

If you have not seen the refund after 3 business days plus your bank's posting time, check with your bank or card issuer, then contact us at support@joyfyf.com.